PC SUPPORT TECHNICIAN

• Provides internal computer-related support to Spokane Tribe of Indians along with functional and technical support to users.  

MAJOR RESPONSIBILITIES:  

• Must maintain an acceptable departmental attendance record.  
• Must be reliable and prompt when reporting to work.  
• Must wear the approved departmental uniform.  
• Must adhere to all established rules, regulations, procedures and policies of the Spokane Tribe of Indians and the IT Department.  
• Must participate in on-call rotation.  
• Install and optimally configure computer related hardware, including but not limited to personal computers, printers, network cards, hard disk, memory and optical drives.  
• Installs and optimally configures operating system and application software, including but not limited to Microsoft Windows Operating Systems, Microsoft Office, E-Mail Communications, other departmental specific software and all Gaming Systems software.  
• Prepares appropriate handout materials. All documentation must be reviewed by the immediate supervisor prior to distribution to users.  
• Work with user related applications to troubleshoot functional and technical problems.  
• Assists in maintaining computer related procedure manuals.  
• Maintains computer-related inventory listing, including hardware and software.  
• Documents support activities according to organizational standards.  
• Prepares administrative reports on support activities as requested.  
• Completes weekly time reporting according to organizational standards.  
• Stays current in field, read assigned publications and other documents.  
• Must be willing to carry company cell phone.  
• Must maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including but not limited to: Employment Manual, Tribal Internal Controls, Departmental Procedures, memos or other communication from supervisory or regulatory personnel.  
• The above duties and responsibilities are  NOT  an all-inclusive list, but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the department supervisor and/or manager.  

• Must be able to work with a variety of people with diverse personalities.  
• Must have a positive attitude and provide a teamwork structure within the department.  
• Must be willing to enhance self-development and be willing to adapt to change.  

 MINIMUM REQUIREMENTS: 

• Must be at least 18 years of age.  
• High School Diploma or GED is required.  
• Associate degree in a computer or business program is required; or may satisfy this requirement with equivalent current certifications or work experience in a related field.  
• Must have at least one (1) year experience performing similar duties in a networked environment or may satisfy this requirement through appropriate education/technical training beyond the associate degree.  
• Must be able to lift and/or move up to fifty (50) pounds on a regular basis, occasionally work in uncomfortably hot or cold environments, stand, stoop, kneel, crouch, crawl in awkward/cramped positions, and climb stairs/ladders.