COMMUNICATIONS OPERATOR

Vacancy Ann. # STOI-17-074
Title COMMUNICATIONS OPERATOR
Supervisor LEAD DISPATCHER / CHIEF OF POLICE
Department POLICE DEPARTMENT
Location WELLPINIT, WA
Status REGULAR/FULL TIME - NON-EXEMPT
Rate of Pay $15.00 - $16.82 PER HOUR, DOE, DOQ
Opening Date JULY 5, 2017
Closing Date JULY 19, 2017

INTRODUCTION:

Under the general supervision of the Lead Communications position, Communication Operators duties include:  being responsible and handling all incoming communications via telephone, radio, and in person. They are also responsible for recording and documenting such communications and resultant dispatches. They are responsible for the maintenance of records and various legal documents as well as the performance of various clerical duties. Duties may include compilation of statistics, creation of reports, reporting, filing, and indexing. Work involves the use of office machines and equipment, including radio, audio video, computer terminals, typewriters, and standard office machines.

MAJOR DUTIES AND RESPONSIBILITIES:

  • The incumbent must be able to carry out instructions;
  • Interpret a variety of instructions in written, oral, picture, or schedule form; understand, interpret and apply laws, rules, or regulations to specific situations;
  • Add, subtract, multiply, and divide whole numbers;
  • Prepare routine correspondence; prepare accurate documentation; compile and prepare reports;
  • Respond to routine inquiries from public and/or officials; communicate effectively;
  • Maintain records according to established procedures;
  • Handle sensitive or technical inquiries from contacts with officials and general public;
  • Develop and maintain effective working relationships; operate clerical equipment;
  • Operate a two-way radio to receive and transmit messages;
  • Receives and transmits emergency and non-emergency calls and logs all phone calls and radio transmissions.
  • Logs tickets, warrants, summons, dispositions, etc. into docket book and computer.
  • Dispatch and direct emergency personnel, consider call priority, availability and the number and types of personnel needed.
  • Solicit informational responses, coordinate and communicate responses and monitor on-going activities as received by field units.
  • Assist in providing on-the-job training for new Operators and other departmental personnel designated for training.
  • Exercise discretion in a manner consistent with Departmental Policy, Procedures and Information Privacy.
  • Accountability for compliance with departmental policy and procedures, orders, and directives.
  • Understand and operate within judicial processes and jurisdictional limitations.
  • Ensure workplace safety. 
  • The incumbent must be able to perform: data entry; word processing; computer operation and other forms of modern department equipment.
  • Coordinates police business with other departments and jurisdictions.
  • Perform all duties in a professional manner

KNOWLEDGE REQUIRED FOR THE POSITION:

Must have a working knowledge of the layout of the Spokane Indian Reservation,  knowledge of good spoken and written English; basic knowledge of (or trainable in) radio procedures; basic knowledge of (or trainable in) departmental policies, practices and standard operating procedures; knowledge and utilization of appropriate resources and the willingness to initiate use of available resources. Have knowledge of Crime Reporting Information System (CRIS) or similar systems, Knowledge of Privacy Act for the purpose of confidentiality.

COMPLEXITY:

Job may entail working under highly stressful circumstances. This position performs technical duties of receiving and relaying information in a rapid, precise manner that could have substantial consequences if done incorrectly. This position requires knowledge of computer operation and professional level typing skills.

SCOPE AND EFFECT:

Receive requests for emergency and non-emergency services (requests may be in person, via telephone, via radio network or via teletype). Obtain sufficient information to determine the appropriate agency, and if emergency or administrative action needs to be taken.

MINIMUM REQUIREMENTS:

  • Possess a valid Washington State driver's license or can obtain within the first 30-days of employment.
  • Must be able to pass a background check.
  • Must be able to effectively speak and write/type clearly in English.
  • Must be able to hear normal spoken conversational speech and phone conversation.
  • Must be able to see clearly at close distance and on computer monitors.
  • Must pass a pre-employment drug screen test and random drug testing thereafter.
  • Ability to prepare and maintain records and reports.
  • Ability to effectively work and communicate with coworkers, the general public and public officials.
  • Ability to calmly handle emergency situations.
  • General knowledge of computers with the ability to use required software; MS Word, Excel and Computer aided dispatching systems.
  • Willingness to work rotational shifts, holidays, weekends and be on call 24/7.
  • High School Diploma or equivalent.
  • Willingness to attend any and all additional training as required by the position.
  • Incumbent must pass required training for position and then be subject to a 90-day probationary period. This training may require travel out of the area for up to two-weeks.
  • Incumbent must be free of any domestic violence or felony convictions.
  • Incumbent must be free of any misdemeanor convictions for the past 5 years.
  • Incumbent must be insurable by the Spokane Tribe of Indians to operate a motor vehicle.
  • Incumbent must have a telephone for on-call status.

All Communications Operators and Lead Dispatchers will be subject to an extended probation period, the standard 90 day probation period will begin once the required training is completed. 

 

Applications are available at the Tribal Human Resource Department or at the Spokane Tribal website at www.spokanetribe.com

Contact: Sabrina McCoy or Geraldine Abrahamson

P.O. Box 206 Wellpinit, WA 99040

509-458-6583, or 509-458-6527
 Fax: 509-458-6556

E-mail: sabrina.mccoy@spokanetribe.com, or hrfrontdesk@spokanetribe.com

Applications must be received in the Human Resource Department no later than 4:30 p.m. on the closing date

The Spokane Tribe reserves the right to hire according to its Indian Preference Policy

All Applicants are subject to a Pre-Employment Drug Test

All Positions with the Law Enforcement are Subject to One Year of Probation